Forms For Technicians

• Mileage Form (Excel, 19 kb, requires Excel)
• OT Form (PDF, 10 kb, * Requires Acrobat Reader)

Customer Service Training Notes

• Review Presentation
• Review Presentation Handouts in PDF format (requires Adobe Acrobat Reader)

Testing Links

Each person that takes the test will have to set up their own user profile when going to one of the tests. Each test can be taken by each user once. If they start to take the test, they can't stop. There is a 1/2 hour time limit for each test. They will need to answer correctly to 23 out of 30 questions to pass. The URLs are as follows:

NetWare test:
http://register.novell.com/login/index.cfm?fuse=quiz&id=876&lcode=ENU&action=prelogin

eDirectory test:
http://register.novell.com/login/index.cfm?fuse=quiz&id=875&lcode=ENU&action=prelogin

ZEN test:
http://register.novell.com/login/index.cfm?fuse=quiz&id=877&lcode=ENU&action=prelogin