Technical Services Cooperative Services

This service is based on two major components: an instructional component and a technology component. 

Both rely heavily on a staff development component provided through the Model Schools Co-Ser. All components are offered in accordance with the Service Delivery Standards agreement to which each participating district signs and commits.  The following base services are included:

• District-wide technology planning.
• New or expanded facility technology planning.
• Regional technology design to support school district technology, i.e. Internet access.
• Technology support in comprehensive district-wide technology planning.
• Representation at Regional Instructional Technology Committee (RITC) Meetings.
• Hardware and software purchases.
• Four county regional planning and interfacing with the Mid-Hudson Regional Information Center (MHRIC).

OU BOCES conducts site visits to assess building needs and develop technology designs, as requested. BOCES is responsible for the installation and maintenance of the networks, hardware, and software needed to share the instruction and management between classrooms, buildings, and districts.

OU BOCES incorporates the instructional technology needed as required by the New York State Learning Standards, ensuring open systems, inter-operability and interconnection of technology.  BOCES establishes hardware and support service standards to ensure the use of the most appropriate technologies at the lowest cost. All purchases of hardware, software, and support services are done in compliance with these standards and BOCES assists districts in compliance with these standards through assessing the technology needs of the buildings, including equipment and networking specifications.

OU BOCES staff works with the local district to develop Local Instructional Technology Plans which are consistent with the regional plan and the Mid-Hudson Regional Information Center’s 793 Plan.  Implementation of the local plans are coordinated through BOCES and all equipment remains the property of BOCES.

Staff development includes developing skills in integrating technology into the instructional setting, training in software applications, and utilizing information management systems. Professional Development is provided through the Model Schools Co-Ser.  Included in this service are the following sub-services:

• Co-Ser #571.000:  Instructional Technology Base Fee
• Co-Ser #571.005:  Instructional Technology Base Fee NC
• Co-Ser #571-006:  Instructional Technology Base Fee JMT
• Co-Ser #571-010:  Instructional Technology Supplies
• Co-Ser #571.022:  Network Printers
• Co-Ser #571.170:  Instructional Technology Labor
• Co-Ser #571.200:  Instructional Technology Equipment
• Co-Ser #571.430:  Instructional Technology Contracts
• Co-Ser #571.432:  Instructional Technology Software
• Co-Ser #571.446:  Instructional Technology Consultants
• Co-Ser #571.450:  Instructional Technology (Other)
• Co-Ser #571.600:  Installment Purchase Agreement

Admission:

This service is available to any component district upon application and concurrent with membership in the BOCES Model Schools Program Co-Ser #570.000.

Cost Formula:

This service will operate under a base charge that includes the cost of coordination.  Additional costs for services over and above those included in the base fee are based on individual building/district needs. Fees may be assessed on hardware and software orders to cover administrative costs associated with those orders.

 

The Orange-Ulster BOCES provides Internet Filtering solutions for the districts in compliance with New York State and Federal Regulations such as CIPA (Children’s Internet Protection Act).  The filtering parameters may be adjusted to accommodate specific research requests.

BOCES staff assist district staff with implementation, training and ongoing support with supported Internet Filtering solutions.

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

SUPPORTED SOLUTIONS:

• Cisco Umbrella
• Contentkeeper
• Lightspeed Systems
• Linewize

COST FORMULA:

This service will be charged on an "As billed" basis.
 

The Disaster Recovery service utilizes the BOCES infrastructure to back up critical network servers on a daily basis and ensure data integrity in the event of a catastrophic event such as an equipment failure. In cases of prolonged failure, the BOCES staff will provide the most recent backup data to the district so the district can restore it on their network. 

BOCES staff will work in coordination with school district personnel to implement customized backup schedules to meet the needs of each school district.   School districts are responsible for assisting with the verification of stored data at a mutually agreed upon frequency.

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

COST FORMULA:

The cost of this service is based on a flat rate per server plus licensing fees.
 

Orange-Ulster BOCES provides Internet access to participating school districts.   Internet bandwidth is purchased in Megabit-per-second (Mbps) increments and the county network allows school districts to “burst” to meet spikes in demand.

BOCES staff proactively monitor Internet services in partnership with the Internet Service Provider and the school districts to ensure continuous connectivity.   BOCES staff work collaboratively with school districts to identify security concerns and continuously improve the educational network.

This service includes protection from Distributed Denial of Service (DDoS) attacks on the county network.   When an event is identified, the DDoS solution responds to protect the network and keep Internet data flowing.  DDoS is a valuable tool that helps protect the Instructional network from unnecessary service disruptions.

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.
Participation in the Internet Service requires participation in the DDoS CO-SER #571.060.

COST FORMULA:

The cost of this service is calculated based on percentage of use.

Shared technicians are available through the Instructional Technology Service. If multiple technicians are requested by a single district to perform distinctly different tasks, they must possess different titles in order for more than three days per week to be aidable. The district contracts for particular skill-sets on a sliding scale, based on title. In this service, the service is contracted on an annual basis in either one or a combination of the following options:

1. The technician reports the same day/days every week directly to the contracting district for up to three days per week, and the rate is discounted from the standard hourly rate.
2. The district contracts for a specific number of days for the year at the standard daily rate and the days are specified at the beginning of the school year. The maximum number of contracted days per school year per technician is 156. 
3. Project-based support is available on an hourly basis, depending on technician title.

Districts can select from the following titles and skill levels, based upon availability:

• Shared Technical Assistant
• Shared Computer Network Specialist
• Shared Senior Network Security Specialist
• Shared Data Communications Specialist and Database Administrator                  
• Shared Network Specialist
• Instructional Tech – Labor
• Instructional Tech - Labor – Higher Level
• Shared Technical Support Assistant
• Shared Network Security Analyst
• Shared Data Privacy Analyst

Admission:

The service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

BOCES and interested school districts will work together to define the specific requirements for each shared staffing placement.

Cost Formula:

The cost of this service is an annualized per day charge. District may purchase up to three days per week per title. For individual projects, cost is based on hourly rate depending on technical skill level requested.

Orange-Ulster BOCES provides network maintenance for participating districts.  BOCES helps manage the maintenance contracts and works with districts to make sure they have the coverage they need.    BOCES assists with the creation of support cases as necessary and handles issue escalations as the need arises.

BOCES works in collaboration with participating school districts to review network equipment maintenance on a yearly basis to ensure essential equipment has the appropriate coverage. 

SUPPORTED SOLUTIONS:

• Cisco / Meraki Maintenance
• Palo Alto Maintenance
• Extreme Networks Maintenance
• Aruba Maintenance
• Ruckus Maintenance

ADMISSION:

This service is available to all component district upon application and those districts who participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

COST FORMULA:

This service will be charged on an "As billed" basis.
 

 

GoGuardian provides Chromebook monitoring, filtering, asset tracking and theft recovery solutions for schools.  GoGuardian also helps provide teachers with classroom management tools to help keep students focused and on task.

BOCES staff assist school district staff with implementation, training and ongoing support with GoGuardian solutions.

SUPPORTED SOLUTIONS:

• GoGuardian Admin
• GoGuardian Beacon
• GoGuardian DNS
• GoGuardian Teacher
• GoGuardian Fleet

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

COST FORMULA:

This service will be charged on an "As billed" basis.
 

Naviance promotes college and career readiness for students through increased collaboration, rigor and transparency. It is a comprehensive online solution designed to help students achieve the desired outcomes while measuring progress against milestones.

BOCES staff assist school district staff with implementation and ongoing support with all Naviance solutions.

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

COST FORMULA:

This service will be charged on an "As billed" basis.
 

Renaissance Learning provides online math and reading instructional programs.  With powerful and innovative tools, Renaissance Learning is able to meet the objectives of the standards by personalizing assessment, instruction, and practice.

Star Assessments provide valid and reliable student performance data that teachers can use to inform and modify instruction.

BOCES staff assist school district staff with implementation, training and ongoing support for all Renaissance solutions.

SUPPORTED SOLUTIONS:

• Star Assessments
• Accelerated Reader
• Accelerated Math
• MyOn
• Freckle

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.
 

Understanding each student's academic level gives teachers the power to help them excel. MAP computerized adaptive assessments are the tools that make it possible - providing educators with the detailed information they need to build curriculum and meet their students' needs, one child at a time.

BOCES staff assist school district staff with implementation and ongoing support for all NWEA solutions.

SUPPORTED SOLUTIONS:

• Measures of Academic Progress(MAP) Assessments

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

COST FORMULA:

This service will be charged on an "As billed" basis.
 

 

Professional Growth is a web-based service for tracking and managing professional development activities for district staff and faculty.   Staff evaluation solutions are also available under this Co-Ser.   Frontline Growth helps school districts more efficiently provide and track local and regional professional development opportunities.   This solution also helps staff track professional development requirements for certification mandates.

BOCES staff assist school district staff with implementation, training and ongoing support for supported solutions.

SUPPORTED SOLUTIONS:

• Frontline Professional Growth

ADMISSION:

This service is available to component school districts upon application. This service is required for districts belonging to the Instructional Technology Service Co-Ser #571.000.

COST FORMULA:

This service will be charged on an “As Billed” basis.

Castle Learning provides a wide-range of content specific learning support at every grade level to meet the needs of all learners.  Critical review and assessment tools are included to help students get the most out of their education.  Subject areas include Math, English, Science, Social Studies, Spanish, French, Music & ESL.

BOCES staff assist school district staff with implementation, training and ongoing support for all Castle Learning solutions.

SUPPORTED SOLUTIONS:

• Castle Learning for Schools

ADMISSION:

This service is available to all school districts upon application and that participate in the Instructional Technology Service Co-Ser #571.000 and Model Schools Co-Ser #570.000.

COST FORMULA:

This service will be charged on an "As billed" basis.
 

Orange-Ulster BOCES provides the following telecommunications services to the districts for those Co-Sers that require such services.  BOCES can assist with the planning and implementation of each requested service and provide problem resolution with vendors as appropriate.

• Co-Ser #630.000: Telecommunications – FRONTIER
• Co-Ser #630.010: Telecommunications – DISTANCE LEARNING
• Co-Ser #630.020: Telecommunications – WINDSTREAM
• Co-Ser #630.025: Telecommunications – AT&T
• Co-Ser #630.030: Telecommunications – Wide Area Network
• Co-Ser #630.040: Telecommunications – Equipment
• Co-Ser #630.050: Telecommunications – Time Warner Cable
• Co-Ser #630.060: Maintenance
• Co-Ser #630.065: VOIP Equipment
• Co-Ser #630.070: Telecommunications – Alteva

ADMISSION:

This service is available to all school districts upon application and that participate in any of the following:  Instructional Technology Service Co-Ser #571.000, and Model Schools Co-Ser #570.000 or Library Automation Co-Ser #505.000.

COST FORMULA:

The cost of this service is based on actual line charges plus a percentage to cover administrative costs.

Orange-Ulster BOCES provides the following services to districts 

---

Co-Ser #635.001: Operations/Maintenance and Technology Support Tools

BOCES offers web-based support solutions to help manage Operations/Maintenance, Energy, Facility Usage and Technology programs. Helpdesk and Asset management solutions are available for purchase through this Co-Ser.

BOCES staff assist school district staff with implementation, training and ongoing support for these solutions.

Supported Solutions:

• SchoolDude
• Incident IQ

Admission: 

Upon Application

Cost Formula:

This service will be charged on an "As Billed" basis.

---

Co-Ser #635.002: Voice Firewall/Swatting & Telephone Denial of Service (TDoS)

Orange-Ulster BOCES provides telecommunications firewall solutions to help component schools districts minimize unwanted telephone calls from unknown parties and secure telephone communications between the district and the communities they serve. 

Orange-Ulster BOCES staff will provide support for the software and equipment in the following areas to component school districts, including but not limited to: hardware and software acquisition and configuration, help desk support and vendor liaison services, etc.

Admission:

Upon Application

Cost Formula: 

This service will be charged on an "As Billed" basis.

---

Co-Ser #635.003: Data Analytics

Orange-Ulster BOCES provides data analytical support tools for districts with Forecast 5, covering key areas of school operations.  5Sight generates detailed and data-driven perspectives on organizational and peer performance to provide insights and support initiatives.

Supported Solutions:

• 5Sight
• 5Labs
• 5Sight

Admission:

Upon Application

Cost Formula:

This service will be charged on an "As Billed" basis.

---

Co-Ser #635.004: Financial Analytics

Orange-Ulster BOCES provides financial analytic tools for districts with Forecast 5.  Utilizing 5Cast, districts can create budget projections and financial scenario comparisons to develop multi-year budgets.   5Cast and 5Cast Plus help school districts meet the new New York State Budget Transparency requirements by providing the tools to build a school-based budget rather than a district-based budget.

Supported Solutions:

• 5Cast
• 5Cast Plus

Admission:

Upon Application

Cost Formula:

This service will be charged on an "As Billed" basis.

Frontline Absence Management employs the latest technology to provide the best-qualified substitute for an employee absence by using customizable parameters based on individual needs. The system combines web-based technology with an interactive voice response telephone system. Employees, substitutes and authorized district personnel have 24/7 access to the system where they can review past, present and future substitute requests and modify their profiles.

BOCES staff assist with the implementation and ongoing operation of the Frontline Absence Management solution.  We work to build district capacity with each school district to automate and streamline school district substitute calling processes and procedures.

ADMISSION:

This service is available to any component district upon application.

COST FORMULA:

This service will be charged on an "As billed" basis.
 

Data Privacy and Cybersecurity Services Vendor Catalog

This catalog showcases our awarded vendors for the 2024 RFP. To facilitate your decision-making process, we’ve also included a service matrix that allows you to browse by specific service categories. We encourage all component districts to explore these options to find the best fit for their needs, as your choices will ultimately guide the future stages of the Data Privacy and Security Services program.

Access the Orange-Ulster BOCES Data Privacy and Cybersecurity Services Vendor Catalog